Returns/Refunds
Butter Envy Return & Replacement Policy
At Butter Envy, our artisanal body care, fragrances, and hand-poured home goods are handcrafted in small batches. Due to the personal nature of our products and strict hygiene standards, all sales are final. We do not offer returns, refunds, or exchanges.
Replacements for Damaged or Defective Items
We take pride in our formulations and packaging, but we recognize issues can occasionally occur during transit or fulfillment. We gladly replace items that arrive damaged, defective, or incorrect.
Reporting Window: Please inspect your package upon delivery and contact us within 7 days of receipt at admin@butterenvy.com.
What to Include: To expedite your claim, please provide:
Your order number.
A brief description of the defect or damage.
Clear photos showing the defective item, the shipping box, and the packing slip.
Once your claim is reviewed and approved, we will ship an exact replacement of the damaged or defective item at no additional cost to you. If the specific item is out of stock, we will issue a store credit or full refund to your original payment method.
Order Issues & Questions
Items sent back to us without prior authorization will not be accepted. If you have questions regarding an order issue, reach out directly to admin@butterenvy.com with your order number.